Shipping Policy
Last updated: 2 February 2025
At Ella Rose Co, we strive to deliver your orders as quickly and accurately as possible. This policy explains how we handle shipping and delivery.
1. Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Shipping Method and Costs
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Orders are shipped from our fulfillment center.
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Shipping costs are calculated at checkout based on:
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Order weight
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Delivery destination
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Selected shipping method
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Customs duties or import fees may apply depending on the destination country.
3. Delivery Time
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Shipping times may vary depending on your location and the shipping method selected.
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Delivery may take longer during busy periods or due to customs procedures.
4. Shipping Responsibility
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Once tracking information indicates that the package has been delivered, responsibility transfers to the customer.
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Customers must verify their shipping address carefully. Any address errors must be reported within 24 hours of placing the order.
5. Contact
For any questions regarding shipping, please contact:
📧 info@ellaroseco.com