Terms & Conditions

Last updated: 2 February 2025

1. Applicability

• By placing an order, you agree to these Terms and Conditions and our Privacy Policy, Return & Refund Policy, and Shipping Policy.

2. Orders and Payment

• Orders processed after full payment

• Customers responsible for correct billing/shipping info

• Payment methods may vary by country

3. Shipping

• See our Shipping Policy

4. Returns & Refunds

• See our Return & Refund Policy

• No cancellations allowed once order is placed

5. Liability

• Not liable for loss or damage after delivery

• Limited liability for indirect or consequential losses

6. Intellectual Property

• All website content is property of Ella Rose Co and cannot be copied without permission

7. Complaints

• Submit via info.ellaroseco@gmail.com

• Response within 5 business days

8. Governing Law

• Dutch law governs these Terms

• Customers retain rights under Canadian law that cannot be waived

9. Force Majeure

• We are not responsible for delays caused by circumstances outside our control (e.g., customs, strikes, weather)

10. Updates

• We may update these Terms at any time; changes will be posted on the website