Privacy Policy
Last updated: 2 February 2025
This Privacy Policy explains how Ella Rose Co (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”) or otherwise interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Ella Rose Co
📧 info@ellaroseco.com
2. Personal Information We Collect
When you use our Site, we may collect the following information:
-
Name
-
Billing and shipping address
-
Email address
-
Phone number
-
Order and payment details
-
Customer support communications
-
IP address, device and browser data
-
Website usage data (via cookies, pixels, and similar technologies)
3. How We Use Your Information
We use your personal information to:
-
Process and fulfill orders
-
Provide customer support
-
Communicate about your orders or account
-
Improve our website and services
-
Send marketing communications (you can unsubscribe at any time)
-
Prevent fraud and ensure website security
4. Legal Basis for Processing (EU Users)
For users in the European Economic Area (EEA), we process personal data based on:
-
Performance of a contract
-
Compliance with legal obligations
-
Legitimate business interests
-
Your consent, where required
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our Site, analyze traffic, and deliver relevant advertising (such as Facebook and Instagram ads).
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
For more information on Shopify cookies, visit:
https://www.shopify.com/legal/cookies
6. Sharing Your Information
We may share personal information with trusted third parties, including:
-
Shopify (website hosting and checkout)
-
Payment providers
-
Shipping and fulfillment partners
-
Marketing and analytics services (such as Meta/Facebook and Google)
We do not sell your personal data.
7. International Data Transfers
Your personal information may be stored or processed outside your country of residence, including in the United States and Canada. Where required, we rely on appropriate legal safeguards to protect your data.
8. Your Rights
Depending on your location, you may have the right to:
-
Access your personal data
-
Correct or delete your data
-
Withdraw consent for marketing communications
-
Request data portability
You may exercise these rights by contacting us via email. We will respond within a reasonable time in accordance with applicable laws.
9. Children’s Information
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.
10. Data Security & Retention
We take reasonable measures to protect your personal data and retain it only as long as necessary for legal and business purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact
If you have any questions about this Privacy Policy or your personal data, please contact us at: